Tesco - Buying Computer Games - Really Unfair ???

I was bought a game for the "Nintendo Wii" as a present, but I already had this game. My friend gave me the receipt and I tried to take it back and swap it.

But Tesco said no .....

I have since realised a practice that a lot of Tesco's seem to be doing now ....

You take the game case with you to the shopping till, where they scan the empty case and you pay for it. You then take the empty case to "Customer Service" where they look at a code written on a "Post-It" note inside the empty case. They put the game inside this case.

Therefore, there is no security seal, no cellophane wrapping, and, most importantly, there is no way to prove whether the game has been used or never used, as it is impossible to tell.

This surely isn't a legitimate way to sell ????

And secondly, what if your game is faulty? Could they then say "you must have broken it?!"

Anyway, I thought you should always be able to take back unwanted goods as well as faulty goods, but how?

Tesco - Buying Computer Games - Really Unfair ???systemworks

Unless the goods are faulty, you can only return items at the retailer's discretion, that's what the law says. Most large retailers have a returns policy which usually excludes cds, dvds and computer games.

I recently bought an animated Spiderman DVD (PG) for my son at Woolies; they use a similar system to Tescos but when I got home I realised that they had put the movie(15) rather than animation in the box. You can imagine the hoops I had to go through to get them to give me the right disc. I had to threaten to report them for selling the DVD to someone under the required age before they finally conceded that they may have made a mistake.